Type of Information
Name, age, occupation and relationship status.
Address, telephone, fax and email (both private and work related).
Passport, national identity card, armed forces identity document, driver’s licence, gun licence.
Social Security Number, National Insurance Number, Tax File Number, Taxpayer Identification Number.
A head and shoulders photograph of you from one of the identity documents specified.
Video Images and Audio
CCTV pictures and audio, recordings of phone conversations, presentations given by you to or with Generation.
Your source of wealth, investment experience, investment objectives, tolerance of risk and certain representations required under applicable law or regulation or Generation internal policies concerning your financial resources.
Your Personal History
Information about your current or former employers, education, business activities, affiliations, roles and responsibilities.
Your Browsing Information
Internet protocol (IP) address, information about your visit to the site such as the pages you visited and clickstream to and from our site.
If you deal with Generation in the capacity of an officer, employee, director and or principal of one of our corporate or institutional clients the typical personal information we collect about you would additionally include your role/position/title and area of responsibility and your authority.
Of course, except as otherwise agreed in particular contexts with us, you are not required to supply any of the personal information that we may request from you. However, please note that failure to supply such information may result in you being unable to open or maintain an account with Generation or a Generation Fund. It may limit the services we can provide to you or your company. While we make reasonable efforts to ensure that all information we hold about you is accurate, complete and up to date, you can help us in this regard by promptly notifying us if there are any changes to your personal information. In certain cases, this is of such importance that we will ask you to represent that you will do so.
- How we use your information
We may use your personal information in a range of different ways.
We, or funds operated by us, will use your personal information to set up your account facilities. Examples would include entering your name as shareholder, compliance with our regulatory “know your customer” obligations and ensuring we have the correct records to comply with our tax reporting obligations.
We will maintain records of your contact details and the manner in which you wish to be contacted, for example, by phone, fax, post or e-mail.
We may use personal information to provide you with details of your account or your investment in a Fund operated by us including issuing confirmations and periodic statements.
Provision of Research and Other Services
We may use personal information to provide you with information (such as investment research), recommendations or generic advice concerning your account or products offered by Generation.
Provision of Advice
On express agreement with Generation that it is to provide this service to you, we may use the information to form the basis of any personal recommendation or advice we offer.
Provision of Discretionary Investment Management
On express agreement with Generation that it is to provide this service to you, we may use the information to inform any discretionary investment management activities we undertake on your behalf.
We may use your information to contact you about our products and services, unless you tell us you would prefer not to be contacted in this way using the address below.
Internal Controls and Processes
We may use personal information to facilitate our internal business operations, including assessing and seeking to manage risk as well as fulfilling our legal and regulatory requirements.
We may use personal information to carry out various compliance checks as required by law, regulation or Generation’s or its service providers (including those of Generation Funds) internal policies and procedures. Such policies are designed to review creditworthiness, guard against money laundering or fraud and to ensure compliance with sanctions regimes. We may also use personal information to help us determine appropriate client relationships by reviewing political affiliations and records of criminal offences committed or alleged to have been committed and searching media databases.
We may use personal information to ensure compliance with our regulatory notification and reporting requirements anywhere in the world (including national and international regulatory bodies and other law enforcement agencies).
If we are subject to a court action or other proceedings or require, to the extent necessary, to exercise and defend our legal rights we may be required to use your personal information.
We may record (visual and audio) and/or monitor communications, (including: cctv, e-mail, instant messaging, facsimile, telephone and other electronic communications), with you or your agent(s) for compliance, internal control and security purposes and as evidence of transactions.
- When we will disclose your information within Generation
In order to service you better, and reflecting the globally integrated nature of our business, more than one entity within Generation may be given access to your personal information. For example, our UK entity might share your information with our US entity in order to facilitate your instructions or the maintenance of your accounts. At the date of this policy, Generation has established offices in the United Kingdom and the United States. It may in the future open offices in other jurisdictions and will transfer your personal information between such present and future offices. In doing this, we will adhere to applicable legal and industry standards regarding the protection of personal information but the jurisdictions concerned may not have data protection laws as strict as those in your home country. By submitting your personal information you agree to the transfer of your personal information, including to the UK and US. All of Generation’s entities will treat your personal information in accordance with this policy.
- When we will disclose information to persons outside Generation
Generation only discloses your personal information to third parties in accordance with this policy. We may provide your personal information to non-affiliated companies that perform support services for your account or to a Generation Fund operated by us - this includes any outsourcing arrangements made by Generation in respect of its business.
If we are transacting as agent on your behalf, we may disclose your personal information to third parties such as settlement agents, counterparties, banks or exchange or clearing houses to whom we disclose in the course of providing products and services to you. We may also disclose personal information to persons who provide professional, legal or accounting services to us. In addition, we may also disclose your personal information to fulfil your instructions, to protect our rights and interests and those of our business partners or otherwise with your consent. We may also disclose personal information about you in the event of a purchase of our business or assets by a third party.
Lastly, in a limited range of circumstances, we may disclose your personal information to third parties in accordance with applicable laws and regulations or pursuant to internal policies and procedures designed to facilitate compliance with such laws and regulations. Examples of this would be: when responding to a writ or similar legal process; cooperation with law enforcement or regulatory authorities or with organisations such as exchanges and clearinghouse; making enquiries designed to assist with our client identification programme; prevent fraud or other financial crime. Non-affiliated companies that assist Generation or a Generation Fund in providing services to you are required to maintain the confidentiality of such information and to use it only in the course of providing such services and for the purposes that Generation specifies.
These third parties may operate from locations outside the European Economic Area, and United States. Again, some of these jurisdictions may not have data protection laws as strict as those in your home country.
- We will not sell your information
Generation will not sell, rent or trade your personal information nor will it pass it on to third parties for their marketing purposes without your prior consent. Generation may occasionally, in accordance with applicable laws, contact you by post, telephone, electronic mail or facsimile with details of products and services, including Generation Funds, that we believe may be of interest to you. If you do not wish to be contacted in this way, please write to our General Counsel at the address below.
- How we protect the privacy of your information
We endeavour to protect your personal information at all times. Primarily, we do this by utilising appropriate access controls to those data, so that only authorised Generation employees or agents and our third party service providers have access. We subject such third parties to confidentiality obligations. In addition, we maintain physical, electronic and procedural safeguards intended to protect your information against loss, misuse, damage or modification and unauthorised access or disclosure. Those policies and procedures include educating those working for or on behalf of Generation on information security policies and responsibilities.
- What rights do you have under European data protection laws?
You have certain specific rights provided under European Union ("EU") data protection law. If you wish to access a copy of your personal information; or you wish to modify any personal information which we hold about you, you can do so by written request to our General Counsel at the address set out below You are also entitled to have Generation correct or delete any information that is incorrect or out of date (although we may be entitled to retain a historical record of this information); and in some limited circumstances you may have a right to object to our processing of your personal information. We will deal with any such requests in accordance with applicable law.
In the case of a request for access to personal information, we and our affiliates reserve the right to charge an appropriate fee, if applicable. You may be asked to supply a valid means of identification as a security precaution to minimise unauthorised disclosure. We will process your request within the time provided by applicable law.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The website of Generation Investment Management utilises cookies for the purposes of managing our website and to understand and measure its performance. You may delete and block all cookies from this site, but parts of the site will not work.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
- Ending your relationship with Generation
If your relationship with Generation or a Generation Fund ends, we will continue to treat your personal information, to the extent we retain it, in accordance with this policy as updated from time to time
IMPORTANT INFORMATION ON ELECTRONIC COMMUNICATIONS
When you receive an e-mail or other forms of electronic communication from Generation, please be aware the information contained in or accompanying that communication may be confidential, subject to legal privilege, or otherwise protected from disclosure and (unless it expressly states otherwise) it is intended solely for the use of the intended recipient. If you receive a communication from Generation and you are not the intended recipient of the communication, please delete it and destroy all copies in your possession, notify us that you have received the communication in error and note that any review or dissemination of, or the taking of any action in reliance on, any such electronic communication sent in error is expressly prohibited.
- Right to request traditional delivery
If you have requested electronic delivery of any information, you have the right to request paper copies of any information that is sent to you electronically at any time after the consent noted below. No additional fees are charged for requesting paper copies after consenting to electronic delivery and, thereafter, you will receive paper copies.
- Risk of interception, viruses and defects
Electronic communications may contain computer viruses or other defects, may not be accurately replicated on other systems or may be intercepted, deleted or interfered with without the knowledge of the sender or the intended recipient. Generation makes no warranty in relation to these matters. As a result, it may be that you are not comfortable with the risks associated with e-mail messages and other forms of electronic communication. If that is the case, please get in touch with your Generation contact and we will be pleased to arrange another means of communication with Generation.
- Prohibition on publication and alteration of information
Unless you have the express written consent of Generation, you are not permitted to publish, transmit, or otherwise reproduce any information received from Generation, in whole or in part, in any format to any third party. In addition, you are not permitted to alter, obscure, or remove any copyright, trademark or any other notices that are provided to you in connection with the information. Generation reserves the right, at any time and from time to time, in the interests of its own editorial discretion and business judgement to add to, modify, or remove any of the information delivered to you.
- Generation’s rights in respect of information
Unless there is express written agreement with Generation to the contrary, no information sent to you is intended to, and will not, transfer or grant any rights in or to that information and all rights not expressly so granted herein are reserved by Generation or, if applicable, the third party providers from whom Generation has obtained the information.
- No warranties made as to content; responsibilities to update
Neither Generation nor its third party providers make any warranty, express or implied, concerning electronic communication. If you elect to receive electronic communications, that is at your sole risk. Generation expressly disclaims any implied warranty of satisfactory quality or fitness for a particular purpose, including any warranty as to the use or the results of the use of information with respect to its correctness, quality, accuracy, completeness, reliability, performance, timeliness, or continued availability.
- Content not to be construed as a solicitation or recommendation
Unless it expressly agreed between the parties to the contrary, material provided electronically is for information purposes only without regard to the particular recipient’s investment objectives, financial situation, or means. Generation is not soliciting any action based upon it. Any such material is not to be construed as a recommendation, or an offer to buy or sell, or the solicitation of an offer to buy or sell any security or financial product in any jurisdiction in which such an offer or solicitation, or trading strategy would be illegal. You should neither construe any of the material contained in an electronic communication as legal, regulatory, tax, or accounting advice nor make the Services the primary basis for any investment decisions made by you or your advisers.
- No representations made as to other sites or links
Our electronic communications may provide links to certain Internet sites ("Sites") maintained by third parties. In this case, Generation is providing such links solely as a convenience to you. Accordingly, Generation makes no representations concerning the content of the Sites. The fact that Generation has provided a link to the Sites does not constitute an endorsement, authorisation, sponsorship, or affiliation by Generation with respect to the Sites, their owners, or their providers.
CHANGES TO OUR POLICY
This policy provides a general overview of the ways in which we use your personal information and important information on electronic communication. Please be aware that we may request certain further confidentiality arrangements be put in place in respect of your interaction with us, especially when we believe there is a risk such information could be material price sensitive information. This policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal information, or where required to comply with applicable law. The revised policy will be effective immediately upon posting to our website, and so please check this policy periodically for changes.
This version of the Policy is effective 01 January 2020
IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS
When we say “Personal Information” in this Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is aggregated or information that cannot be reasonably linked to you.
In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, employment history, bank account number. Some personal information included in this category may overlap with other categories.
C. Protected classification characteristics under California or federal law.
Age (40 years or older), national origin, citizenship, marital status
D. Commercial information.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
F. Internet or other similar network activity.
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
G. Geolocation data.
Physical location or movements.
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
I. Professional or employment-related information.
Current or past job history or performance evaluations.
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
K. Inferences drawn from other personal information.
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We only disclose non-public client information to nonaffiliated third parties without prior client consent when we believe it necessary for the conduct of our business or as required or permitted by law, such as:
- If you request or authorize the disclosure of the information;
- To provide client account services or account maintenance;
- To respond to a subpoena or court order, judicial process, law enforcement or regulatory authorities;
- To perform services for the firm or on its behalf to develop or maintain proprietary trading or other software;
- In connection with a proposed or actual sale, merger, or transfer of all or a portion of our business or an operating unit;
- To help us prevent fraud;
- With rating agencies, persons assessing compliance with industry standards, or to the attorneys, accountants and auditors of the firm;
- To comply with federal, state or local laws, rules and other applicable legal requirements; and
- Pursuant to any other exceptions enumerated in the California Information Privacy Act.
We do not make any disclosure of client nonpublic personal information to other companies who may want to sell their products or services to you. For example, we do not sell client lists, and we will not sell client names to catalogue companies.
Under the CCPA, you have the following rights:
- Right to Know: You have the right to request that we disclose to you the Personal Information we collect, use, or disclose, and information about our data practices covering the 12 months preceding your request;
- Right to Request Deletion: You have the right to request that we delete your Personal Information that we have collected from you unless CCPA recognizes an exception;
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise your “right to know” or your “right to request deletion,” please contact us via the following methods:
- Contact our SF Office Directly – 415.619.3242 and request to speak to a Compliance Officer
- Complete the online form here
Please note that to protect your information and the integrity of our Products, we may need to verify your identity before processing your request. In some cases we may need to collect additional information to verify your identity, such as a government issued ID.
Under the CCPA, you may exercise these rights yourself or you may designate an authorized agent to make these requests on your behalf. We may request that your authorized agent have written permission from you to make requests on your behalf and may need to verify your authorized agent’s identity.
We may change or update this Disclosure from time to time. When we do, we will post the revised Disclosure on this page with a new “Last Updated” date.
Generation Investment Management LLP
20 Air Street
+44 207 534 4700
U.S. CCO & COO
Generation Investment Management US LLP
555 Mission Street, Suite 3400
San Francisco, CA 94105
+1 415 619 3242